Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Crypto & Bitcoin Casinos — to flag a bonus term that has changed, query how we ranked a site, ask a question about crypto deposits and withdrawals, or raise a partnership enquiry. Email is the only channel we run, and every message is read by a person.
Email us
Write to [email protected]. We aim to reply within two working days. To get a useful answer first time, include:
- The casino you are asking about, named exactly as it appears on our pages.
- The page or bonus in question — for example the welcome offer or a cashback deal.
- Your state, if the question involves availability or restricted regions. We can only point you to what an operator publishes; we cannot tell you what is legal where you live.
- Screenshots of any terms that differ from what we have published, with the date you saw them.
Please do not send us wallet seed phrases, private keys, passwords, exchange logins or copies of identity documents. We never ask for them, and no legitimate casino support agent will either.
What we can and cannot help with
| We can help with | Better sent to the operator |
|---|---|
| Corrections to bonus figures, wagering terms or licensing details on our pages | A pending withdrawal, a locked account or a failed on-chain deposit |
| Questions about how we compare crypto casinos and weight our criteria | KYC or identity verification requests made of you by a site |
| General explanations of stablecoins, network fees or confirmation times | Disputed bets, game results or provably fair seed checks |
| Feedback, story tips and coverage suggestions | VIP tier upgrades, rakeback rates and personal bonus offers |
| Advertising, affiliate and media enquiries | Self-exclusion or account closure requests |
We are an independent comparison site. We hold no player funds, cannot access any casino account, and cannot force an operator to pay. If a site will not resolve a complaint, ask it in writing for its licensee details and complaints procedure, then escalate to the licensing body named in its terms.
How our commercial relationships work
Some links on this site are affiliate links, and we may earn a commission if you open an account through one. That does not change the price or offer you get, and it does not decide ranking order or editorial rating. If you believe a review reads as though it were bought, say so in your email and we will look again at the evidence behind it.
Checking a bonus before you email us
Most reader questions we get are about promotions, so here is what the headline offers on our lists actually mean. Every one of them carries wagering (playthrough) requirements, time limits, maximum bet caps while a bonus is active and game weighting rules — the operator's terms page is the authority, and terms change without notice. Figures below are as published by each operator and checked on Sep 23, 2026.
BetPanda
Our highest-rated listing at 10.0, largely because its headline deal is a 10% weekly cashback rather than a matched deposit — a structure that is simpler to read, since there is no bonus balance to unlock before you can withdraw. Cashback is still subject to the site's own qualifying-loss calculation, minimum thresholds and payout schedule, so check how losses are measured over the week. Limitation: a recurring cashback percentage gives a much smaller day-one headline figure than a multi-thousand-dollar match, so bonus-hunters chasing size will find it modest.
CoinPoker Casino
Listed at 9.9 and the one to ask us about if you came from poker. The 150% welcome bonus up to $2,000 is a deposit match, which means it is released against playthrough — typically in increments tied to rake or wagering, not paid as cash upfront. Confirm the qualifying deposit minimum, the release rate and the expiry window before you fund the account. Limitation: a poker-led platform's casino library is generally narrower than a dedicated casino brand's, so slots-first players should compare the game list rather than the bonus alone.
Cryptorino
Also rated 9.9, and the listing readers email about most often because its 100% match bonus up to 1 BTC plus 10% weekly cashback is quoted in Bitcoin rather than dollars. That matters: a cap denominated in BTC moves with the market, so the dollar value of the maximum is not fixed, and the same volatility applies to any balance you leave on the site. Limitation: reaching anything near a 1 BTC cap requires a deposit far beyond what most players will make, so the headline number is not the realistic one.
Other listings at a glance
| Casino | Headline offer | Rating |
|---|---|---|
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.9 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.9 |
| Winna | Up to 60% rakeback and 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.6 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.6 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | 9.6 |
| Vave | Up to 550 USDT bonus + up to €75 free bet + 5% cashback | 9.5 |
"Up to" figures are maximums, not what a typical player receives. Free spins usually carry their own wagering and a cap on winnings converted from spins. Ratings shown are our editorial scores, not customer review averages.
Questions about money, coins and payouts
Deposits and withdrawals at these sites are on-chain, from a self-custody wallet or an exchange account. The coins you will most often see supported are Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC) and Dogecoin, with wider altcoin support varying by operator. There is no cost to hold an account, but three charges apply in practice: the network or gas fee you pay to move funds, any exchange fee when you buy or sell crypto, and occasionally an operator-side withdrawal fee or minimum. Confirmation times depend on the chain and the number of confirmations the casino requires — Litecoin and stablecoins on low-fee networks usually clear faster than Bitcoin at busy periods.
Two points we get asked about constantly. First, "instant withdrawal" is an advertised processing speed, not a guaranteed arrival time; network congestion and manual review can both add delay, and withdrawal limits per transaction, per day or per VIP tier are common. Second, holding a balance in BTC or ETH means your bankroll changes value whether you play or not — stablecoins like USDT and USDC are the usual way players sidestep that, though they carry issuer and chain risks of their own. Crypto price volatility is a real risk and we will never pretend otherwise.
Questions about games and the wider offering
If your message is about what there is to play, the libraries at the sites we list generally break into slots from third-party studios such as Pragmatic Play, NetEnt and similar providers; live dealer rooms including blackjack, roulette and baccarat, commonly powered by Evolution; RNG table games; and in-house originals like crash, dice and Plinko. Originals are where provably fair verification usually applies, letting you check a result against server and client seeds. Third-party slots rely instead on RNG certification and audits by independent testing labs. We cannot verify a specific game's fairness for you, but we can explain where to find a site's published seed-verification tool or audit statement.
Most of these operators also run a sportsbook alongside the casino, and several offer poker or esports betting. Those sections have separate bonuses, separate rollover rules and often separate cashback or rakeback schemes, so a casino welcome offer will rarely apply to sports wagers. Say which product you mean when you write in.
Legal standing, age and where we cannot advise
The casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. There is no federal legalization of online casino gaming in the US, and the small number of states with regulated online casinos license operators that do not run on crypto. For US players, offshore crypto casinos therefore sit in a legal grey area — we state that plainly rather than implying they are approved or protected here. Availability differs by state, operators self-restrict certain states, and you must check your own state's laws before playing.
Minimum age is 18 at some sites and 21 at others depending on the operator and applicable state rules; each site states its own minimum and you must meet it. We will not answer emails asking how to get around state geoblocks, age checks, KYC, anti-money-laundering or sanctions screening, and we do not treat reduced verification as a way to conceal income or avoid tax. US players are generally liable for tax on gambling winnings and on crypto gains — that is general information, not advice, so consult a qualified tax professional about your own position.
If you are comparing options outside this market, our overview of non-GamStop casinos in the UK covers a different regulatory picture entirely.
Playing safely, and where to get help
Gambling costs money and most sessions end in a loss. It is entertainment, never a way to make an income or fix a financial problem, and no bonus, rakeback rate or strategy changes that. Set a deposit limit before you play, keep your casino balance separate from savings, and turn on two-factor authentication on both your casino account and your wallet.
If gambling is causing you harm, call the National Problem Gambling Helpline on 1-800-GAMBLER, available 24/7. Be aware that offshore sites may not offer the same player protections, deposit-limit tools or self-exclusion programs as state-regulated operators, and that a self-exclusion from a US-licensed site will not carry across to them.
Corrections, tips and how we assess sites
Our rankings come from published research and verification of what operators state — bonus terms, licensing details, supported coins, advertised payout speeds, game providers and restricted-state lists — not from staff accounts or test play. Advertised withdrawal speeds are reported as advertised, never as measured results. Commission never buys a position on a list.
If you spot something wrong, send the page, the detail and the date. Corrections take priority over every other kind of message in our inbox, and we date material changes when we make them. Take your time deciding where to play, and email us with the specifics before you deposit rather than after.